Property Finance Solutions (UK) Ltd

Independent Mortgage & Insurance Brokerage

110-112 Seaside, Eastbourne, East Sussex, BN22 7QP

The FSA is the independent watchdog that regulates financial services. It requires us to provide you with this document. Please use this information to decide if our services are right for you.

At Property Finance Solutions (UK) Ltd, we are committed to offering our clients the highest possible standards of service.  In so doing, we are pleased to support the Financial Services Authority initiative ‘Treating Customers Fairly’. 

We recognise that both we and our customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.

Our commitment to you

We will: -

• provide you with clear information about the products and service we offer, including fees and charges
• ascertain your individual needs, preferences and circumstances before recommending a mortgage
• only recommend a mortgage that we consider suitable for you and that you can afford – and always the most suitable from the available options
• not recommend a mortgage if we can’t find one we consider suitable
• encourage you to ask if there’s something you don’t understand
• give you access to a formal complaints procedure should you become unhappy with our service

How you can help us

To help us give you the most appropriate advice, we will ask you to:

• tell us as much as possible about your income and outgoings, to enable us to properly assess how much you can afford

• let us know about changes that might affect your ability to repay a mortgage
• let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t understand
• tell us if you think there are ways we can improve our service

Thank you for choosing Property Finance Solutions (UK) Ltd.

Mortgages (Inc Lifetime Mortgages)                                                                      

 FORMCHECKBOX        We offer mortgages from the whole market.

 FORMCHECKBOX        We can only offer mortgages from a limited number of lenders. Ask us for a list of the lenders we offer mortgages from.

 FORMCHECKBOX        We only offer mortgages from a single lender.

Insurance

 FORMCHECKBOX        We offer products from the whole market.

 FORMCHECKBOX        We only offer products from a limited number of insurers for life, critical illness, income protection, accident sickness & redundancy, private medical and buildings & contents insurance. Ask us for a list of the insurers we offer protection policies from.

 FORMCHECKBOX        We only offer protection policies from a single insurer.

Mortgages (Inc Lifetime Mortgages)                                                                     

 FORMCHECKBOX        We will advise and make a recommendation for you after we have assessed your needs.

 FORMCHECKBOX        You will not receive advice or a recommendation from us. We may ask you some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

Insurance

 FORMCHECKBOX        We will advise and make a recommendation for you after we have assessed your needs.

 FORMCHECKBOX        You will not receive advice or a recommendation from us. We may ask you some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

Mortgages (Inc Lifetime Mortgages)                                                                     

 FORMCHECKBOX        No fee, we will be paid by commission from the lender.

 FORMCHECKBOX        Commission paid from the lender and levy an administration fee.

This fee will depend upon the level of work involved in processing your application and the commission due and is payable upon application. The fee will be calculated using our hourly rate of £50.00 per hour and a typical administration time of between 5 and 10 hours. Therefore our typical administration fee will be between £250.00 and £500.00 and will be determined and agreed upon prior to the commencement of any application.

 FORMCHECKBOX        Fee basis only.

If you would prefer, we can provide our services on a fee only basis. The fee charged will be agreed upon prior to commencement of any application. Any commission then received from the mortgage lender will be passed on to you the client.

You will receive a key facts illustration when considering a particular mortgage which will tell you about any fees relating to our recommended mortgage.

Insurance

 FORMCHECKBOX        No fee, we will be paid by commission from the Insurer.

 FORMCHECKBOX        Commission paid from the Insurer and levy an administration fee.

This fee will depend upon the level of work involved in processing your application and the commission due and is payable upon application. The fee will be calculated using our hourly rate of £50.00 per hour and a typical administration time of between 2 and 5 hours. Therefore our typical administration fee will be between £100.00 and £250.00 and will be determined and agreed upon prior to the commencement of any application.

 FORMCHECKBOX        Fee basis only.

If you would prefer, we can provide our services on a fee only basis. The fee charged will be agreed upon prior to commencement of any application. Any commission then received from the Insurer will be passed on to you the client.

Under such an arrangement the client must accept any claw-back conditions applied to the payment of the commission from the Insurer.

You will receive a quotation which will tell you about any other fees relating to any particular insurance product.

Mortgages (Inc Lifetime Mortgages)                                                                     

If we charge you a fee, and your mortgage does not go ahead, you will receive:

 FORMCHECKBOX        A full refund if the purchase falls through.

 FORMCHECKBOX        We will retain £100.00 of our fee should your application be rejected by the lender due to undisclosed information.

 FORMCHECKBOX        No refund will be given if you simply decide not to proceed with the recommend mortgage.

Insurance

If we charge you a fee, and your protection policy does not go ahead, you will receive:

 FORMCHECKBOX        A full refund if the purchase of a property relating to the need for the protection policy falls through.

 FORMCHECKBOX        We will retain £50.00 of our fee should your application be rejected by the insurer due to undisclosed information.

 FORMCHECKBOX        No refund will be given if you simply decide not to proceed with the recommend mortgage.

Property Finance Solutions (UK) Ltd of 110-112 Seaside, Eastbourne, East Sussex, BN22 7QP is authorised and regulated by the Financial Services Authority (FSA). Our FSA Register number is 468281.

Our permitted business is advising on and arranging both mortgage and non investment insurance contracts.

You can check this on the FSA’s register by visiting the FSA’s website www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234.

If you wish to register a complaint, please contact us:

… in writing      Write to The Compliance Officer, Property Finance Solutions (UK) Ltd, 110-112 Seaside, Eastbourne, East Sussex, BN22 7QP

… by phone     Telephone 01323 734759.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and circumstances of the claim.

Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000.

Insurance and General Insurance is covered for 100% of the first £2,000, and 90% of the remainder of the claim. 

Further information about compensation scheme arrangements is available from FSCS.

We also have a substantial Professional Indemnity policy underwritten by Lloyds of London should the need ever arise.

We will treat all your personal information as private & confidential (even when you are no longer a customer) except where we are permitted by Law or where disclosure is made at your request or with your consent in relation to arranging your mortgage.

You have the right of access under the Data Protection Act 1998 to your personal records held on our files. By the completion of our Fact Find document you are giving your consent for us to store, use and disclose this information.

The ‘Buy with Confidence’ scheme, set up by Trading Standards, supports and promotes trustworthy and reliable businesses.  We have undergone rigorous checks by Trading Standards and been placed on their approved list.  The criteria for this included commitment to quality of service to all our clients, and good business practice.

In the case of a disputed complaint, a mutually agreed arbitration scheme will be appointed to provide a satisfactory conclusion which Property Finance Solutions (UK) Ltd will accept.

Further information is available; please ask us for a leaflet if you would like to find out more.